Returns & Refunds policy
RETURNS & EXCHANGES
We are committed to providing quality products to our customers. While we hope that you are always satisfied with Creations by Tricia, we realize there are times when you may need to return a product. If you need to return your product, please review the information below.
• Returns must be made within 14 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your product to:
Creations by Tricia, LLC
Attn: Returns/Exchanges Dept
122 N. Tamarack Street, Gwinn, MI 49841
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Custom tumblers are not eligible for returns, unless they arrive damaged.
Only items purchased on www.creationsbytricia.com may be accepted for a return.
Please contact customer service with any questions by email at tricia@creationsbytricia.com
Please Note: Empty containers cannot be accepted for refund.
EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on www.creationsbytricia.com only up to 14 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
• Ship your exchange to us via a pre-paid package:
Creations by Tricia LLC
122 N. Tamarack Street
Gwinn, MI 49841
Please Note: Empty containers cannot be accepted for an exchange.
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail tricia@creationsbytricia.com